The role

You are the face of the store and the guardian of safe dispensing. You dispense prescriptions and OTC medicines accurately, counsel customers in plain Nepali, run the POS and stock controls, and follow every storage and compliance rule, from cold chain to controlled substances. This is a junior role by design: you will be trained and coached by the Head Pharmacist, and you will know when to escalate rather than guess.

What you will do

1. Dispensing and clinical accuracy

• Receive and check prescriptions for completeness, legality and doses; verify drug, strength, dose, frequency and duration before dispensing.
• Dispense the correct product, label clearly, and double-check high-risk items (insulin, anticoagulants, paediatric doses, controlled and scheduled drugs).
• Counsel customers on how to take medicines, side effects, storage and when to see a doctor; refer red-flag symptoms to a doctor or the Head Pharmacist. No diagnosing.
• Offer safe generic or private-label alternatives only within the law and with the customer’s informed consent.

2. Regulatory and compliance

• Work within the Drugs Act 2035 and DDA licence conditions; keep prescription, narcotic/psychotropic and sales registers accurate and up to date.
• Keep your Nepal Pharmacy Council registration valid; support DDA and local-government inspections.
• Follow Maya SOPs for returns, recalls, expired and damaged stock, and incident reporting.

3. Customer care and loyalty programs

• Greet and serve customers warmly and respectfully, including elderly customers and families managing chronic care.
• Explain loyalty programs openly and ask for consent before enrolling anyone; never pressure or enrol without consent.
• Protect customer privacy: do not discuss prescriptions or health details in public areas; follow Privacy Act 2075 rules.

4. Store operations

• Operate the POS accurately: billing, discounts, returns, daily cash close.
• Receive stock against purchase orders; check batch numbers, expiry dates and quantities; shelve using FEFO (first-expiry, first-out).
• Maintain cold chain: log fridge temperatures twice daily and report excursions at once.
• Run cycle counts, report stock-outs and discrepancies (including controlled substances) the same day, and help keep the store clean and well displayed.

5. Learning and teamwork

• Complete Maya’s induction and training curriculum, and sit competency checks.
• Take feedback well; escalate unclear situations to the Head Pharmacist rather than guess.
• Cover shifts as rostered; help new staff when asked.

Must have

• Diploma in Pharmacy (D.Pharm) or Bachelor of Pharmacy (B.Pharm), with valid registration with the Nepal Pharmacy Council (to be verified before the offer).
• 0–2 years’ experience in a community or hospital pharmacy (strong fresh graduates with relevant internships are welcome).
• Accuracy and care under routine, repetitive conditions.
• Good communication in Nepali; working English for labels and drug information.
• Basic computer skills; comfort learning a POS and inventory system.
• Willingness to work rostered shifts, including weekends and holidays as scheduled.

Nice to have

• Experience with POS/inventory systems, barcode scanning and expiry management.
• Knowledge of cold-chain handling, chronic-care medicines (diabetes, hypertension) or paediatric dosing.
• Additional languages (Newari, Hindi, Maithili, Tamang) useful in Kathmandu stores.
• Interest in health technology and patient records.